To place an order on our site, simply browse our product catalog, select the items you wish to purchase, and then add them to your cart. Once you have completed your shopping, proceed to the checkout where you can enter your shipping and payment information. Once your order has been successfully placed, you will receive an email confirmation. It's that easy!

We accept multiple payment methods to make your shopping experience as convenient as possible. Currently, we accept credit/debit card payments (Visa, Mastercard, American Express), PayPal and installment payments with Klarna.

Yes, you can track your order online. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Clicking on this link will take you to your package tracking page where you can see the real-time location of your order until it is delivered.

It may take 5 to 10 days for the tracking number to be available online.

If you encounter any problems or have any questions, our customer service team is here to help you. You can contact us using our contact form HERE or alternatively by email at contact@magasinmanga.fr . We strive to respond to all requests as quickly as possible to provide you with fast and efficient assistance.

Yes, you can cancel your order within 24 hours of placing it. Please contact us as soon as possible using the contact form on our website and by email at contact@magasinmanga.fr to request cancellation of your order. Once this 24-hour period has passed , the order is generally being processed and can no longer be cancelled.

Yes, you can change some details of your order within 24 hours of placing it. This includes changing the items ordered, the quantity, or the delivery address. Please contact us as soon as possible using the contact form on our website and by email at contact#magasinmanga.fr to request the necessary changes.

To add or remove items from your order, please contact us within 24 hours of placing it. We will do our best to accommodate your requests. Use the contact form on our website and send an email to contact@magasinmanga.fr

Yes, you can change the delivery address within 24 hours of placing your order. Contact us as soon as possible using the contact form on our website and by email at contact@magasinmanga.fr to provide us with the new delivery address. We will do our best to update this information before your order is shipped.

Because we ship directly from our partners in different countries, your item can arrive in 7-14 days (business), but please note that delays may occur due to unforeseen circumstances such as inclement weather or peak periods.

Yes, we offer international shipping to many destinations around the world. During the checkout process, you will be able to select your shipping country from our available options. Please note that additional shipping charges may apply for international deliveries.

If you have not received your order within the expected time frame, please first check the status of your order using the tracking link provided in the shipping confirmation email. If the status indicates that the order has been delivered but you have not received it, or if you have any other issues with the delivery, please contact us immediately so that we can investigate and resolve the issue quickly.

Order numbers are sent once your order is validated. You can find your order number in your order confirmation email, along with additional information about your order (it starts with #XXXXX e.g. #8590)

You can use your order number to track your order.

Order IDs are one of the best ways for us to identify your order. If you have any questions, we will ask that you include your order number when you contact us.

If you accidentally deleted your order confirmation (we do this sometimes!), simply email us and we'll send you a new one.

We know you are really excited to receive your order and can't wait any longer. We can't wait for you to receive it too! Rest assured that we are working hard to make your order as perfect as possible.

Tracking your order

- If you have not received a shipping notice, your order is still in production.

Shipping Notification

- Once your product has been shipped, we will send you a shipping confirmation email and your tracking number. You can track the delivery of your order here.

Delay in delivery

If your order delivery date has passed and you still haven't received your package, we recommend trying the following (which has already been helpful for other customers):

Check your delivery details on the order confirmation and make sure they are correct. Ask other members of your household if they have accepted the parcel, as this is a common occurrence. Check with your caretaker and neighbours (if applicable). Orders are sometimes left there by the postal service. Ask your local post office if they can provide you with further information on the location of your parcel and make sure you have your tracking number with you.

Please note that if your order is shipped outside of France, shipping times may be different.

If you are still unable to locate your order, please contact our Customer Support team for assistance.

Our returns policy allows you to return unwanted items within 14 days of receiving your order. Items must be returned in their original condition, unused and with their original packaging intact. For more details on our returns policy, please see the " Returns and Refunds Policy " section of our website.

You have 14 days from receipt of your order to return unwanted items for a refund or exchange. Items must be returned in their original condition, unused and with their original packaging intact.

Return costs are the responsibility of the customer , except in the case of a defective product or an error on our part in the order.

You have 14 days from the date of receipt of your item to notify us of any complaints.

To request a refund, please contact our customer service using the contact form on our website, by email at contact@magasinmanga.fr. We will provide you with further instructions on how to return the items and request a refund.

If you receive a defective item, please contact us as soon as possible to report the problem. You can use the contact form on our website and send an email to contact@magasinmanga.fr . Please provide details of the item's defect along with your order number. We will do our best to resolve the issue quickly by offering you a replacement or refund, whichever you prefer.

To return a defective item, please contact us using the contact form on our website and by email at contact@magasinmanga.fr . We will provide you with instructions on how to return the defective item. It is important to inform us of the defect in the item, provide us with your order number and photos of the defective product to facilitate the return process.

Yes, we offer replacement for defective items, subject to stock availability. Once we have received and inspected the returned defective item, along with photos of the defective product, we will send you a replacement as soon as possible. If the same item is not available, we will offer you a similar replacement or a refund, whichever you prefer. Our goal is to ensure your satisfaction and resolve any issues related to a defective item quickly and efficiently.

We accept all major credit cards as well as PayPal. It is also possible to pay with Apple Pay using your iPhone smartphone.

It is also possible to pay for your order in 3 interest-free installments via Klarna.

To make a payment, simply click on the "Proceed to checkout" or "Buy with PayPal" buttons at the bottom of your shopping cart. After entering your details, you will be redirected to the corresponding payment platform.

Absolutely! At Magasin Manga, the security of your payments is our top priority. We use advanced SSL encryption to protect all your sensitive information during your online transactions. So you can shop with confidence, knowing that your financial data is secure.

If you receive a message that your payment was not successful, check your invoice and personal information to ensure that the credit card number you entered is correct.

If all the details are correct, please try to pay via PayPal. Don't worry, you don't need to be a PayPal member to use their services.

You can also use another credit card or simply try to make the payment again a few hours after your initial attempt.

Yes, absolutely! We offer payment options in several instalments with Klarna to make your purchases at Magasin Manga more flexible and accessible. With Klarna, you can split the payment of your order into several monthly instalments, according to the conditions proposed during the checkout process. This option allows you to spread the cost of your purchases over several months, thus giving you greater financial flexibility.

Yes, absolutely! At Magasin Manga, you can use both vouchers and gift cards to pay for your order during the checkout process. Simply enter the voucher or gift card code in the field provided when validating your order. Once the code is successfully applied, the corresponding amount will be deducted from your order total. This is a great way to use your credits and fully enjoy your shopping experience on our site!

If you are unable to apply your promo code to your order, it is possible that you entered an incorrect promo code or that your code has expired. Be sure to write the promo code exactly as it was provided to you, without spaces.

If your promo code still does not work, please contact our customer service team to resolve this issue.

Only one promotional code, voucher or free gift can be used per order.